Privacy Policy

InnEstate ("we", "our", or "us") is an AI-powered real estate sales assistant platform. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, including via WhatsApp.

1. Information We Collect

When you interact with our AI assistant (Inna) via WhatsApp or our platform, we may collect:

• Your phone number and WhatsApp display name
• Messages and preferences you share during conversations
• Appointment details you provide
• Language and communication preferences

2. How We Use Your Information

We use the information collected to:

• Provide AI-powered property recommendations
• Generate personalized property visuals based on your preferences
• Schedule and manage property viewing appointments
• Send appointment reminders and follow-up communications
• Improve our AI assistant's responses

3. WhatsApp Data

Our service uses the WhatsApp Business API. Messages sent to our AI assistant are processed to provide responses. We do not sell or share your WhatsApp conversation data with third parties except as required to operate the service (e.g., AI processing via Anthropic Claude API).

4. Data Retention

Conversation data is retained for up to 90 days to maintain conversation context. Appointment and CRM data may be retained for the duration of your business relationship with us.

5. Your Rights

You may request deletion of your data at any time by contacting us at info@inno-estate.com.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or deletion.

7. Contact

For any privacy-related questions, please contact us at:
Email: info@inno-estate.com
Website: https://inno-estate.com